Delivery and Returns

Delivery:

We send orders worldwide from our base in the UK.

We will process your order as soon as we can. For items that are in stock, this means that if you are a UK customer, you should receive your order within 7 working days.

In the unlikely event that an item is out of stock, or if you have made a special order of something that needs to be shipped from the Faroe Islands, you will receive the goods within 28 days, and we will keep you informed of the progress of your order.

Orders are sent in eco-friendly packaging by Royal Mail First Class (UK) or Royal Mail International Standard Delivery (non-UK).

We like to keep things simple and straightforward, so there are just three price bands:

Delivery within UK: £3.95
Delivery to Europe: £6.95
Delivery to Rest of world: £9.95

Returns:

We hope you are very happy with your order, but we understand that sometimes it is necessary to return an item.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order for a full refund for any item purchased from The Island Wool Company.

Term and conditions apply:

  • Order cancellations must be made in writing by email, quoting your order number, within 7 working days after you receive the goods. Please send emails to sales@islandwool.co.uk
  • Items must be returned to us within 10 days.
  • Goods must be unused and remain in a re-sellable condition.
  • Refunds do not apply to the original cost of postage.
  • We can not exchange or accept returns for items that have been used, soiled or damaged.
  • Items returned beyond 10 days cannot be refunded, but may exchanged at our discretion.

Our address for returns is:

The Island Wool Company Ltd
Bryngwyn Lodge
Wormelow
Hereford
HR2 8EQ

We cannot accept liability for goods lost or damaged in transit, therefore we strongly recommend that you obtain a FREE "Certificate of Posting" from the Post Office. For extra peace of mind, you may want to return the goods to us by Recorded Delivery.

Unfortunately, we are unable to refund the return postage.

Refunds will be processed within 28 days of receiving the goods back from you. The refund will be made via your original method of payment.

Delivery and Returns
Delivery and Returns